At Italien News, customer satisfaction and transparency are our top priorities. This Refund Policy explains the circumstances under which refunds may be granted, the process to request a refund, and our commitment to complying with Italian consumer protection laws and European Union regulations.
1. Scope of This Policy
This Refund Policy applies to all paid services, subscriptions, or products offered through Italien News, including:
- Premium content subscriptions
- Paid newsletters or reports
- Digital products or downloadable materials
Please note that free content or promotional services are not eligible for refunds.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Billing errors: If you were charged incorrectly or more than once.
- Service failure: If the purchased service was not delivered as promised.
- Technical issues: If a paid product is inaccessible due to a technical fault on our side.
Refund requests must be submitted within 14 days of the original purchase date. After this period, refund eligibility may be limited.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected] or call +39 0327 9147056.
- Provide the following details:
- Full name and contact information
- Proof of purchase (invoice or receipt)
- Reason for the refund request
- Our team will review your request and respond within 5 business days.
We may request additional information to process your refund efficiently.
4. Refund Processing
Approved refunds will be processed using the same payment method used for the original purchase whenever possible. Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to appear in your account.
5. Limitations and Exceptions
Certain circumstances may limit the applicability of refunds, including:
- Products or services that have been fully consumed or downloaded
- Non-compliance with our terms of service
- Requests made after the refund period
We reserve the right to deny refund requests that do not meet eligibility criteria.
6. Legal Rights
This Refund Policy is provided in addition to your statutory rights under Italian consumer protection law, which may not be affected or waived. You have the right to:
- Seek remedies under Italian Civil Code and Consumer Protection Laws
- Contact consumer protection authorities in Italy for guidance on unresolved disputes
7. Contact Information
For any questions, concerns, or refund requests, please contact:
Italien News
- Phone: +39 0327 9147056
- Email: [email protected]
- Address: Via Silvio Spaventa, 49, 65126 Pescara PE, Italy
Our support team is committed to promptly addressing refund inquiries and ensuring that all requests are handled fairly and transparently.
